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Date: 2012-06-22 12:07 pm (UTC)
fredbassett: (0)
From: [personal profile] fredbassett
I had similar experiences with Nat West bank, where I was complaining bitterly about service to someone standing in front of a poster that was telling me how wonderful their customer service is. I wanted more show and less tell. But I did end up getting £260 in compensation, about 4 months later.
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