purplecat | What does 3/5 mean?

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I recently had the experience of purchasing an external hard drive from a scam trader on Amazon. After the hard drive failed to appear, and the store didn't respond to my contact, I activated Amazon's refund guarantee thing and got my money back. So far, so good.

Then I filled in Amazon's feedback form giving the store 1/5 and noting that the item had not arrived and they had not responded to contact. Then, because I had mild guilt that maybe something had happened and I ought to give the store more time, I checked out the rest of their feedback to find 95 reviews all of which said "Item never arrived. Seller didn't respond to contact".

I was mildly surprised about the number of reviews that had final "waah! what about my money?" sentences since getting my money back had been as simple as clicking on a couple of buttons. But what really flummoxed me was the people who had left more than 1/5.

Someone had left the seller 3/5 stars, together with the "Item never arrived. Seller didn't respond to contact" message. I couldn't help wondering what, exactly, a seller would have to do to earn only 1/5 from this person - email back an abuse filled screed? come around to their house and burgle it?

I would say answers on a postcard, only I don't really want a letterbox full of suggestions. Comments are fine though.

Crossposts: http://louisedennis.livejournal.com/327116.html

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From:

wellinghall.livejournal.com

That is very strange. The nearest I have come to it is leaving 3/5 for something that arrived a bit late and not in very good condition, and getting abused by the seller for not giving him a higher rating.

From:

Yes, I'd say 3/5 was in the general ballpark of "late and substandard" or possibly where I'd had some kind of convoluted interaction with the seller (let me tell you about the time I tried to by chocolate Christmas tree decorations from Amazon - or possibly not, I suspect the story isn't that interesting) but eventually things were satisfactorily resolved.

I can't imagine leaving 3/5 when I've not actually received my package!

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