In my last flat I kept getting British Gas bills addressed to whow were obviously the previous residents, which I kept 'returning to sender'. They kept sending them, I kept returning them, and then eventually a man (obviously a debt collector) turned up at the front door. Having said that, when I told him that the people in question didn't live there any more (and this was through the intercom, so he didn't see my face), he took my word for it, went away, and the bills stopped.
AOL's helpline is, however crap. The last time I phoned it I had to stop myself exclaiming "oh, you're British!" at the nice young man with the Scottish accent who answered. Normally you get someone who's obviously in India, obviously doesn't have English as their first language, and who clearly wouldn't have a clue what to do if you had to go 'off script'... *sigh*
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In my last flat I kept getting British Gas bills addressed to whow were obviously the previous residents, which I kept 'returning to sender'. They kept sending them, I kept returning them, and then eventually a man (obviously a debt collector) turned up at the front door. Having said that, when I told him that the people in question didn't live there any more (and this was through the intercom, so he didn't see my face), he took my word for it, went away, and the bills stopped.
AOL's helpline is, however crap. The last time I phoned it I had to stop myself exclaiming "oh, you're British!" at the nice young man with the Scottish accent who answered. Normally you get someone who's obviously in India, obviously doesn't have English as their first language, and who clearly wouldn't have a clue what to do if you had to go 'off script'... *sigh*
And don't even get me started on EDF...